Role history

I've loved everywhere I've worked — whether agency or in-house cultures.

2021-Present

Big Motive

Belfast

Agency

Big Motive is an independent design consultancy. We collaborate with purpose-driven teams to create digital products and services that improve people's lives.

July 2021 - Present

Product Design Lead

2020-2021

Co-op

Manchester

In-house

Quite possibly the best team in the North of England! Co-op designers are spread across several business areas. UX/Interaction designers work alongside other digital specialists in teams focusing on funeral care, memberships, design system, etc.

September 2020 - July 2021

Lead UX Designer

I was the Coherence team’s Lead Designer, where I: oversaw initiatives from discovery to delivery; mucked in with UX Research, UX Design and UI design; and mentored other designers.

I helped drive coherent and cost-efficient user experiences, across much of the Co-op digital estate. Leveraging the design system, we provided extra layers of best practise, service patterns and reusable journeys.

Responsibilities

  • Discovery
    • Team roadmapping
    • Stakeholder engagement
    • Workshop facilitation
  • UX Research
    • User research
    • Usability testing
    • Accessibility testing
  • UX/UI Design
    • Information Architecture
    • Wireframing
    • High-fidelity mock-ups
    • Interactive design protoypes
  • Community
    • Team engagement exercises
    • Mentoring
    • Design reviews
 

2016-2020

Reason Digital

Manchester

Agency

The UK’s agency of choice for charity websites, Reason Digital matured into the digital partner for organisations that care, to create digital tools alongside people with lived experience. “Solving problems that actually matter” to create lasting social good.

Joining as a Senior Designer, I went on to head the Design & UX department.

December 2017 - September 2020

Head of Design & UX

I led a team of researchers, designers and artists.

We were purveyors of meaningful, accessible and inclusive digital experiences. With limitless energy, compassion and empathy, we catered for end users in sensitive, challenging situations.

Achievements and initiatives

Responsibilities

  • Team
    • People and capacity management
    • Process and performance management
    • Recruitment
    • DesignOps
  • Commercial
    • Proposals
    • Pitches
    • Presentations
    • Brand management

August 2016 - December 2017

Senior Designer

As an all-round Digital Designer I was an expert at planning, prototyping, visually crafting and testing.

Working with clients such as BBC Children in Need, University of Manchester and Virgin Care, I regularly interviewed users and stakeholders — conducting workshops and exercises. This approach helped develop exceptional user experiences based on deep understanding of users, what they need, what they value, how they think and how they feel.

Achievements and initiatives

Responsibilities

  • Discovery and UX Research
    • Stakeholder engagement
    • Workshop facilitation
    • User research
    • Usability testing
  • UX/UI Design
    • Information Architecture
    • Wireframing
    • Style tiles / art direction
    • High-fidelity mock-ups
    • Interactive design protoypes
 

2013-2016

Mashbo

Liverpool

Agency

“Build things people use” is the Mashbro mantra. This means everyone in the tightly-knit, small agency helps ensure the right things are built right.

During my tenure, the agency was design-led and focused on websites for wellbeing initiatives, charities, professional services and SMEs.

May 2013 - July 2016

Senior Designer

I ran my own client projects, weaving humble amounts of business development, account management and project management around prominent UX, UI and Front-end Development tasks.

In terms of industry culture, I managed the organisation blog; planning and editing contributions from the team. I also helped plan and market monthly events for creatives and digital specialists.

Outside of this I was part of a team bringing NUX (Northern User Experience) events to Liverpool for the first time.

Responsibilities

  • Client liaison
    • Project management
    • Stakeholder engagement
  • UX Design
    • Information Architecture
    • Wireframing
  • UI Design
    • High-fidelity mock-ups
    • Interactive design protoypes
  • Front-end Development
    • HTML and CSS (SASS) templates
    • CMS integration